Effective Date: [07-Feb-2024]

Thank you for shopping at Marketplace.listme.pk. We appreciate your trust and want to ensure your satisfaction with your purchase. Please read the following Refund and Returns Policy carefully to understand our guidelines and procedures for refunds and returns.

1. Eligibility for Refund and Returns:

1.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact our Customer Support team within 7 days of receiving the item. We will assess the issue and provide instructions for return or replacement.

1.2 Incorrect or Incomplete Orders: If you receive an incorrect item or if your order is incomplete, please contact our Customer Support team within 7 days of receiving the order. We will rectify the error and provide instructions for return or replacement.

1.3 Change of Mind: We do not accept returns or provide refunds for products due to a change of mind.

2. Returns Process:

2.1 Contact Customer Support: To initiate the returns process, contact our Customer Support team at [insert email address or phone number]. Provide your order number, a detailed explanation of the issue, and any supporting evidence such as photos.

2.2 Authorization: Our Customer Support team will assess your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions for the return.

2.3 Packaging: Ensure the product is securely packaged for return. Include all original packaging, accessories, and documentation.

2.4 Return Shipping: Customers are responsible for the cost of return shipping, except in cases of defective, damaged, or incorrect items.

3. Refund Process:

3.1 Inspection: Once we receive the returned item, our team will inspect it to verify the issue reported.

3.2 Refund or Replacement: If the return is approved, we will process a refund to the original payment method or provide a replacement, as per your preference.

3.3 Refund Timeframe: Refunds will be processed within [insert number] business days after the approval of the return. The actual refund timeframe may vary based on your payment provider.

4. Exclusions:

4.1 Non-Returnable Items: Certain items, such as [insert examples], are non-returnable unless defective or damaged upon receipt.

4.2 Used or Altered Products: We do not accept returns for products that have been used, altered, or modified.

5. Contact Information:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our Customer Support team at [email protected]

Note: This Refund and Returns Policy is subject to change without notice. Please review it periodically for any updates.